To Whom It May Concern:

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RE: Our Recent Telephone Discussion In Relation To Erroneous Charges On My Bill

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Thank you for removing the erroneous charges from my monthly bill. Please find below an invoice for my time – as a goodwill gesture, I have not invoiced for the cost of the call, nor am I seeking compensation for the stress that your ‘hold music’ has caused.

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INVOICE

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1hr of my time @ £50 per hour……………………………………………………£50.00

Administrative Charge……………………………………………………………….£12.50

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TOTAL…………………………………………………………………………………….£62.50

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PAYMENT MUST BE MADE IN FULL. PAYMENT SHOULD BE MADE DIRECTLY TO MY REGISTERED ACCOUNT WITHIN 14 WORKING DAYS. FAILURE TO PAY WILL CONSTITUTE A BREACH OF CONTRACT.

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With thanks,

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Brad.